SUPPORT

Frequently asked Questions
Below you will find answers to the most frequently asked questions. For more support and tutorials on how to upgrade your model etc also have a look at the tutorials section in our forum at www.radlinerc.co.uk/forum/index.php


Where can I buy Radline RC?
Does Radline RC sell direct to the public?
What is scale speed?
What should I do if I think my Radline RC is defective?
If I'm instructed to send in my car for service, what do I need to do?
If my Radline RC is defective, do I get a brand new car?
What happens if I don't have the receipt?
I broke parts that are not covered under my warranty. What should I do?
Do you test your products for lead or other potentially dangerous materials?
What does my Radline RC Warranty Cover?
Where can I find revised Radline RC Manuals?


Where can I buy Radline RC?

You can buy Radline models, spare parts and upgrades from authorized Radline dealers. You can see a list here.


Does Radline RC sell direct to the public?

Radline RC does not.


What is scale speed?

Scale speed measures how fast your RC car goes in relation to a full sized 1:1 vehicle. In order to calculate the scale speed, multiply your actual speed by the scale of your model. If your 1:24 scale Radline runs at 10 MPH, the scale speed is 240 MPH.


What should I do if I think my Radline RC is defective?

Check out our troubleshooting page and forum. If you still can't fix the problem and you are in the UK call 01625 610031 for help. If you are in the US call Radline RC toll free at 1-866-486-4629 of for any other country call 1-949-858-4809. UK Phone support is available Monday through Friday from 10:00AM to 6:00PM. Do not return your vehicle to the store.


If I'm instructed to send in my car for service, what do I need to do?

Send us the controller and car securely packed with bubble wrap in a box prepaid. We prefer that you send it with a tracking number via an insured courier. We cannot be responsible for lost packages.

Fill out and print the service form. Include a detailed description of the problem and a list of any adjustments, additions or modifications you made and a copy of your receipt. PLEASE MAKE SURE you include your name, phone number, email and return mailing address. Allow 7 to 12 business days for us to service your vehicle. If the issue is not covered under the warranty, we will contact you to quote you a repair price. You will have to pay all return shipping costs, plus any additional parts.


Service form



If my Radline RC is defective, do I get a brand new car?

That depends on the problem. If it's an electronic or radio issue, generally, we will replace your Radline RC vehicle and/or transmitter with a new or refurbished one of similar kind and quality. For all other circumstances, we will repair and replace any broken parts and send your original car back to you.


What happens if I don't have the receipt?

Without a valid copy of the receipt, your car will not be covered under the 30 day warranty.


I broke parts that are not covered under my warranty. What should I do?

Radline replacement parts are available to purchase from online retailers. See the dealer list to find your nearest stockist.


Do you test your products for lead or other potentially dangerous materials?

Radline RC products meet or exceed the safety standards for heavy metals (lead in particular) on surface paint as established by the Consumer Product Safety Commission and outlined in ASTM F963 (American Society for Testing and Materials).

All Radline Elite RC products conform to R&TTE Directive 1999/5/EC,
EN 300 220-2v2.1.1(2006-04), EN301 489-1:v1.6.1 (2005-09) & EN 301 489-3:v1.4.1 (2002-08) Download the Declaration of Conformation document here.


What does my Radline RC warranty cover?

From 30 days of purchase, Radline RC warrants to the original consumer purchaser of this product against defects in material and workmanship. Please consult your manual for more details.


Where can I find revised Radline RC Manuals?

You can download the following revised manuals here.

Troubleshooting
My car doesn't work at all...
The throttle works, but I can't steer...
My car runs slow...
My car is noisy...
I hear the engine spinning, but my car's wheels do not move...
After I crash, the ball cup links keep unsnapping...
My car won't track straight even after adjusting the steering trim...
My car steers, but throttles uncontrollably, even when the trigger position is neutral...


My car doesn't work at all...


1. Check to see if transmitter and car are on.
2. Make sure frequency LED colors on both the car and transmitter match.
3. If any other remote control products are on, turn them off.
4. Adjust throttle trim.
5. Check antennas on car and transmitter.
6. Try inside/outside.
7. Replace batteries. Repeat.
8. If problem persists, contact us.


The throttle works, but I can't steer...


1. Check steering trim - adjust ST DR. to maximum.
2. If the servo feels jammed, try centering it by hand.
3. Check to see if four prong servo plug is unplugged. Plug it in.
4. Check and see if steering links are connected.
5. If any other remote control products are on, turn them off.
6. Replace batteries.


My car runs slow...


1. Change batteries (Use 1000mAH NiMH for best performance).
2. Make sure the ca is geared properly.
3. Clean and oil bushings or ball bearings.
4. Check for stripped or dirty gears.
5. Check to see tires fit optimally in pin.


My car is noisy...


1. Check gear mesh between motor pinion and spur gear. Adjust until optimal fit.
2. Check for stripped gears.
3. Clean and oil bushings or ball bearings.
4. Check to see if tires are secured properly.


I hear the engine spinning, but my car's wheels do not move...


1. The motor pinion and spur gear have come loose. Adjust the motor screws, align pinion and spur gear.
2. Make sure pinion is not stripped or spins on motor shaft.
3. Check gear ratio.
4. Check CV joints and drive shafts.


After I crash, the ball cup links keep unsnapping...


1. Take pliers and snap ball joint back together on stud.
2. If this continuously happens, the ball cups are dirty or worn. Replace ball cups.


My car won't track straight even after adjusting the steering trim...


1. Make sure the steering rod links aren't bent. If they are, bend them back into place.
2. Pop off ball joints and remove steering rod link. Tighten to increase out. Loosen to increase in tow. Make sure when the servo and tires are centered, the tires point slightly inward.
3. Check and see if servo is jammed or servo saver is broken.
4. Check out Performance Tips for proper setup.


My car steers, but throttles uncontrollably, even when the trigger position is neutral...


1. Adjust throttle trim.
2. If any other remote control products are on, turn them off.
3. Try in another room or outside.
4. Replace batteries.

Warranty and repairs
From 30 days of purchase, Radline RC warrants to the original consumer purchaser of this product against defects in material and workmanship. Please consult your manual for more details.

If you believe your model is defective check out our troubleshooting page and forum. If you still can't fix the problem and you are in the UK call 01625 610031 for help. If you are in the US call Radline RC toll free at 1-866-486-4629 of for any other country call 1-949-858-4809. UK Phone support is available Monday through Friday from 10:00AM to 6:00PM. Do not return your vehicle to the store.


If you are instructed to send your model for service send us the controller and car securely packed with bubble wrap in a box prepaid. We prefer that you send it with a tracking number via an insured courier. We cannot be responsible for lost packages.


Fill out and print the service form. Include a detailed description of the problem and a list of any adjustments, additions or modifications you made and a copy of your receipt. PLEASE MAKE SURE you include your name, phone number, email and return mailing address. Allow 7 to 12 business days for us to service your vehicle. If the issue is not covered under the warranty, we will contact you to quote you a repair price. You will have to pay all return shipping costs, plus any additional parts.


Service form